elonbd Privacy Policy

2.1 Registration and Identity Data

When you create an elonbd account, we collect the following information:

• Full legal name as it appears on your national identity documents
• Date of birth (to verify that you meet the 21+ age requirement)
• Residential address, including city and division within Bangladesh
• Email address and/or mobile phone number used for account communications
• Username and encrypted password (passwords are never stored in plain text)

2.2 Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and to protect the integrity of the Platform, we may request copies of identity documents, including:

• National Identity Card (NID) or passport
• Recent utility bill or bank statement as proof of address
• Selfie photograph for biometric comparison against submitted documents
• Additional documentation as reasonably required by our compliance team

KYC documents are handled with the highest level of confidentiality and are used solely for verification purposes.

2.3 Financial and Transaction Data

We collect records of all financial activity on your account, including:

• Deposit and withdrawal amounts, dates, and transaction reference numbers
• Payment method details (e.g., bKash account number, Nagad wallet reference, Rocket ID, Upay handle, bank account last four digits)
• Bonus claims, wagering activity, and promotional participation records
• Account balance history and running transaction ledger

elonbd does not store full card numbers or mobile wallet PINs. Payment processing is handled via secure third-party gateways, and we receive only the tokenised reference data required to reconcile transactions.

2.4 Technical and Device Data

When you access the Platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Session duration, pages visited, and navigation path through the Platform
• Referring URL (the page you visited immediately before arriving at elonbd)
• Error logs and crash reports generated during your session

This data is collected automatically and is used primarily for security monitoring, fraud detection, and Platform performance optimisation.

2.5 Communications Data

When you contact our support team or interact with elonbd through any communication channel, we collect and retain records of those interactions, including the content of messages, timestamps, and any attachments or screenshots you share. This data is used to resolve your queries, improve our service, and maintain an accurate history of support interactions on your account.

2.6 Cookies and Tracking Technologies

elonbd uses cookies and similar tracking technologies to operate the Platform effectively. Specifically, we use:

• Essential cookies — required for the Platform to function, including session management and security tokens
• Analytics cookies — used to understand how players navigate the Platform so we can improve the user experience
• Preference cookies — used to remember your settings and personalise your experience

You may disable non-essential cookies through your browser settings. Please note that disabling essential cookies may impair your ability to use certain features of the Platform.

4.1 Service Providers

We engage trusted third-party service providers to assist us in operating the Platform. These include payment processing partners (such as bKash, Nagad, Rocket, and Upay gateway operators), identity verification providers, analytics platforms, and customer support software vendors. All service providers are contractually bound to process data only on our instructions and to maintain appropriate security standards.

4.2 Game Providers

Game content on elonbd is provided by third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive limited gameplay data (such as bet amounts and session identifiers) necessary to deliver their services. They operate under their own privacy frameworks and are not permitted to use this data for independent marketing purposes.

4.3 Legal and Regulatory Authorities

elonbd may disclose personal data to government bodies, law enforcement agencies, or regulatory authorities when required to do so by applicable law, court order, or valid legal process. In such cases, we will comply with our legal obligations and, where permitted by law, will endeavour to notify the affected player of the disclosure.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of elonbd's business or assets, personal data held by elonbd may form part of the transferred assets. Affected players will be notified prior to any such transfer and will be given an opportunity to request deletion of their data if they do not wish it to be transferred to the new entity.

5.1 Encryption in Transit and at Rest

All data transmitted between your device and the elonbd Platform is encrypted using industry-standard TLS (Transport Layer Security) with a minimum of 256-bit encryption. Sensitive data stored on our servers, including identity documents and financial records, is encrypted at rest using AES-256 encryption standards.

5.2 Access Controls

Access to personal data within elonbd is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational requirement may access player data, and all such access is logged and audited. Customer support staff can verify your identity and account status without being able to view your plain-text password or full payment credentials.

5.3 Fraud and Anomaly Detection

elonbd operates continuous automated monitoring of account activity to detect unusual patterns that may indicate fraudulent access, account takeover, or suspicious financial behaviour. Where anomalies are detected, additional verification may be requested and account access may be temporarily restricted pending review.

5.4 Your Responsibilities

While elonbd takes robust technical steps to secure your data, you also play a role in keeping your account safe. You must keep your login credentials confidential, use a strong and unique password, and notify elonbd immediately at [email protected] if you suspect any unauthorised access to your account. elonbd will not be liable for losses arising from your failure to maintain the confidentiality of your own credentials.

7.1 Right of Access

You have the right to request a copy of the personal data that elonbd holds about you. We will respond to such requests within a reasonable timeframe. Please contact us at [email protected] with the subject line "Data Access Request" and we will process your request promptly.

7.2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Where the correction relates to identity data, we may ask you to provide supporting documentation to verify the updated information.

7.3 Right to Erasure

You may request that elonbd delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing and there is no overriding legitimate interest. Please note that we are required to retain certain data for legal and regulatory compliance purposes, and erasure requests may be partially fulfilled in such circumstances.

7.4 Right to Restrict Processing

You have the right to request that elonbd restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved, or while an objection to processing is under consideration.

7.5 Right to Object to Marketing

You may opt out of receiving promotional communications from elonbd at any time by contacting support or following the unsubscribe instructions in any marketing message you receive. Opting out of marketing communications does not affect the processing of data necessary for account management or legal compliance.

7.6 Exercising Your Rights

To exercise any of the rights described in this section, please contact elonbd at [email protected]. We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) calendar days. In complex cases, we may extend this period by a further thirty days, in which case we will notify you of the extension and the reason for it.

Privacy Support Contact

Email: [email protected]

Please use the subject line "Privacy Enquiry" or "Data Request" so that your message is directed to the appropriate team member promptly. We aim to respond to all privacy-related communications within five (5) business days.

elonbd's support team operates on Bangladesh Standard Time (BST, UTC+6). Response times may be slightly extended during public holidays including Eid, Victory Day (16 December), and Independence Day (26 March).